Management Pack for ServiceNow

The Blue Medora VMware vRealize Operations Management Pack for ServiceNow is an embedded adapter for vRealize Operations (vROps) that contextualizes vRealize data by collecting ServiceNow CMDB configuration items (CIs) and mapping those vRealize objects based on a user-defined schema.

Notable Features

The Management Pack for ServiceNow provides the following notable features:

  • User-defined CMDB visibility in vRealize Operations
  • Automatically generated dashboards based on user-defined configuration

Release Notes

VersionRelease DateDescription 
  • Adds cost analysis dashboard with summary (rollup Average and Total) of the costs for the related VMWare objects
  • Adds Alert Sync (two-way alerting)
  • Incident fields now appear in vROps; fields are configurable 

Updated to support vRealize Operations 7.x and 8.x (does not support vRealize Operations 6.x) Initial General Availability Release

Known Issues / Limitations

  • This product supports only a single adapter instance/single ServiceNow target.
  • Proxies are not supported.

See also:

System Requirements (ServiceNow)