Epic Management Pack for Care Systems Analytics

The Epic Management Pack for Care Systems Analytics is an embedded adapter for vRealize Operations (vROps), collecting performance, health, and availability data from your Epic Electronic Medical Record (EMR) platform and providing predictive analytics and real-time monitoring information—all within the vRealize Operations user interface.

Notable Features

The Epic Management Pack for Care Systems Analytics provides the following notable features:

  • Improved visibility into the overall performance of your Epic EMR system—from infrastructure to the point of care
  • 7 comprehensive Epic monitoring dashboards to help analyze and proactively diagnose performance issues from the Caché environment, instances, hosts, Epic services on Windows hosts (Print, Interconnect, Clarity, and Relay), and related infrastructure (physical and virtual):
    • Epic Cache Host Details
    • Epic Cache Instance Details
    • Epic Environment Overview
    • Epic Environment Troubleshooting
    • Epic Health Investigation
    • Epic Interconnect Details
    • Epic Print Service Details
  • Nearly 300 collected metrics for key performance indicators of Epic resources

Getting Started

Wondering where to start? See our Getting Started (Epic) and System Requirements (Epic) topics for details.

Release Notes

VersionRelease DateDescription 21, 2019Updated to support vRealize Operations 7.x and 8.x (does not support vRealize Operations 6.x) 12, 2019
  • Improved test connection
  • Resolved several NullPointerExceptions 20, 2018
  • Updated for vROps 6.7 compatibility (For information about general vROps 6.7 impact on our management packs, see our 6.7 Support Knowledge Article.)
  • Updated for OSS attribution 2, 2018Initial General Availability release by Blue Medora